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GPL License

Version: 1.3.1

Freshdesk Integration for WooCommerce

$4.59

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đź’Ž $ 15.00 Unlimited downloads

Information

  • Last update date
16/05/2025
  • File Included

CSS,PHP,JS

  • Documentation

More Details

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Freshdesk Integration for WooCommerce is a plugin or extension that connects your WooCommerce store with Freshdesk (a popular customer support ticketing system). It automates support workflows by syncing order data, creating tickets from purchases, and streamlining communication between your e-commerce and support teams.

Key Features of Freshdesk Integration for WooCommerce: 1. Automatic Ticket Creation

  • Order-based tickets: Generate support tickets when customers:

    • Place an order

    • Request a refund/return

    • Submit a complaint via checkout notes

  • Custom triggers: Set rules for ticket creation (e.g., high-value orders, failed payments).

2. Order & Customer Data Sync

  • Attach WooCommerce order details to tickets (products, price, shipping info).

  • Customer profiles: View past orders directly in Freshdesk.

  • Custom fields: Pass metadata (coupons used, subscription status).

3. Self-Service & FAQ Links

  • Embed help widgets in WooCommerce account pages.

  • Smart suggestions: Auto-reply with relevant FAQs based on order issues.

4. Multi-Channel Support

  • Email/chat tickets from WooCommerce → Freshdesk.

  • Social media integration: Connect Facebook/Twitter support queries.

5. Automated Workflows

  • Priority tagging: Flag urgent orders (e.g., "Delivery Failed").

  • Assign agents: Route tickets by product category or issue type.

  • SLA management: Set response deadlines based on order value.

6. Feedback & Surveys

  • Post-purchase CSAT surveys (linked to Freshdesk analytics).

  • NPS tracking: Measure customer loyalty from support interactions.

7. Reporting & Insights

  • Track common issues (e.g., "Size Exchange Requests for Product X").

  • Agent performance: Measure resolution time per order type.

Why Use This Integration?

✅ Faster Support: Agents resolve issues with full order context. ✅ Reduced Manual Work: No copy-pasting order IDs. ✅ Improved CSAT: Proactive support = happier customers. ✅ Scalable: Handles 100s of daily tickets effortlessly.

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