YITH WooCommerce Pending Order Survey

YITH WooCommerce Pending Order Survey

YITH WooCommerce Pending Order Survey is a plugin that collects feedback from customers who abandon orders during checkout, helping you identify and fix friction points in the purchasing process.

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Key Features 1. Automated Surveys ✔ Trigger customizable surveys when orders are abandoned ✔ Multi-question formats (Dropdowns, checkboxes, text fields) 2. Smart Targeting ✔ Segment users (Guest vs. logged-in, high vs. low cart value) ✔ Exclude spam/bots (IP-based filters) 3. Feedback Analysis ✔ Dashboard reports (Top abandonment reasons) ✔ Export responses (CSV/Excel) 4. Integration Ready ✔ Works with:

• WooCommerce Abandoned Cart plugins (Follow up with discounts)
• CRM systems (Log survey responses)

5. Customization ✔ Branded survey designs (Colors, logos) ✔ Multi-language support 6. GDPR Compliance ✔ Anonymous response option

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Why Use It? ✅ Reduce abandonment rates by fixing pain points (e.g., high shipping costs) ✅ Improve UX with data-driven checkout optimizations ✅ No coding—set up in minutes

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Use Case Examples

• Identify shipping issues: "Was delivery cost the reason you left?"
• Test new features: "Would Apple Pay make checkout easier?"
• B2B stores: "Did you need a bulk discount?"

Requirements: ✓ WooCommerce 3.0+ ✓ WordPress 5.0+